PRIVACY & COOKIES POLICY

Published 19 June 2021

1.0   Introduction

1.1   We are committed to safeguarding the privacy of our website visitors and customers.

1.2   This policy applies where we are acting as a data controller with respect to the personal data of such persons; in other words, where we determine the purposes and means of the processing of that personal data.

1.3   In this policy, "we", "us" and "our" refer to J3D Design & Imaging Ltd.

2.0   The Personal Data That We Collect

2.1   In this Section 2 we have set out the general categories of personal data that we process.

2.2   We may process data enabling us to get in touch with you ("contact data"). The contact data may include your name, email address, telephone number, postal address and/or social media account identifiers. The source of the contact data is you and/or your employer. If you log into our website using a social media account, we will obtain elements of the contact data from the relevant social media account provider.

2.3   We may process your website user account data ("account data"). The account data may include your account identifier, name, email address, business name, account creation and modification dates, website settings and marketing preferences. The primary source of the account data is you and/or your employer, although some elements of the account data may be generated by our website. If you log into our website using a social media account, we will obtain elements of the account data from the relevant social media account provider.

2.4   We may process information relating to our customer relationships ("customer relationship data"). The customer relationship data may include your name, the name of your business or employer, your job title or role, your contact details, your classification / categorization within our customer relationship management system and information contained in or relating to communications between us and you, or between us and your employer. The source of the customer relationship data is you and/or your employer.

2.5   We may process information relating to transactions, including purchases of goods and/or services that you enter into with us and/or through our website ("transaction data"). The transaction data may include your name, your contact details, your payment card details (or other payment details) and the transaction details. The source of the transaction data is you and/or our payment services provider.

2.6   We may process information contained in or relating to any communication that you send to us or that we send to you ("communication data"). The communication data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms.

2.7   We may process data about your use of our website and services ("usage data"). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking system.

2.8   Please do not supply any other person's personal data to us, unless we prompt you to do so.

3.0   Purposes Of Processing And Legal Bases

3.1   In this Section 3, we have set out the purposes for which we may process personal data and the legal bases of the processing.

3.2   Operations - We may process your personal data for the purposes of operating our website, the processing and fulfilment of orders, providing our services, supplying our goods, generating invoices, bills and other payment-related documentation, and credit control. The legal basis for this processing is our legitimate interests, namely the proper administration of our website, services and business.

3.3   Relationships And Communications - We may process contact data, customer relationship data, transaction data and/or communication data for the purposes of managing our relationships, communicating with you (excluding communicating for the purposes of direct marketing) by email, SMS, post, fax and/or telephone, providing support services and complaint handling. The legal basis for this processing is our legitimate interests, namely communications with our website visitors, service users, individual customers and customer personnel, the maintenance of our relationships, enabling the use of our services, and the proper administration of our website, services and business.

3.4   Direct Marketing - We may process contact data, account data, profile data, customer relationship data and/or transaction data for the purposes of creating, targeting and sending direct marketing communications by email, SMS, post and/or fax and making contact by telephone for marketing-related purposes. The legal basis for this processing is our legitimate interests, namely promoting our business and communicating marketing messages and offers to our website visitors and service users.

3.5   Research And Analysis - We may process usage data, service data and/or transaction data for the purposes of researching and analyzing the use of our website and services, as well as researching and analyzing other interactions with our business. The legal basis for this processing is our legitimate interests, namely monitoring, supporting, improving and securing our website, services and business generally.

3.5   Record Keeping - We may process your personal data for [the purposes of creating and maintaining our databases, back-up copies of our databases and our business records generally. The legal basis for this processing is our legitimate interests, namely ensuring that we have access to all the information we need to properly and efficiently run our business in accordance with this policy.

3.5   Security - We may process your personal data for the purposes of security and the prevention of fraud and other criminal activity. The legal basis of this processing is our legitimate interests, namely the protection of our website, services and business, and the protection of others.

3.5   Insurance And Risk Management - We may process your personal data where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks and/or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.

3.5   Legal Claims - We may process your personal data where necessary for the establishment, exercise or defense of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.

3.5   Legal Compliance And Vital Interests - We may also process your personal data where such processing is necessary for compliance with a legal obligation to which we are subject or in order to protect your vital interests or the vital interests of another natural person.

4.0   Providing Your Personal Data To Others

4.1   We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice.

4.2   Your personal data held in our website database will be stored on the servers of our hosting services providers.

4.3   In addition to the specific disclosures of personal data set out in this Section 4, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise, or defense of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

5.0   Retaining And Deleting Personal Data

5.1   This Section 5 sets out our data retention policies and procedures, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.

5.2   Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

5.3   We will retain your personal data as follows:

   (a)    contact data will be retained for a maximum period of 6 years following the date of the most recent contact between you and us;

   (b)    account data will be retained for a maximum period of 6 years following the date of closure of the relevant account;

   (c)    profile data will be retained for a maximum period of 6 years following the date of deletion of the profile by you;

   (d)    customer relationship data will be retained for a maximum period of 6 years following the date of termination of the relevant customer relationship;

   (e)    service data will be retained for a maximum period of 6 years following the date of termination of the relevant contract;

   (f)    transaction data will be retained for a maximum period of 6 years following the date of the transaction;

   (g)    communication data will be retained for a maximum period of 6 years following the date of the communication in question;

   (h)    usage data will be retained for 6 years following the date of collection; and

   (i)    license data will be retained for the duration of the license purchased by the customer.

5.4   In some cases it is not possible for us to specify in advance the periods for which your personal data will be retained. In such cases, we will determine the period of retention based on the following criteria:

   (a)    our valid legal grounds for processing it based on legitimate business interests. Should these grounds cease to exist, your personal data will be deleted.

5.5   Notwithstanding the other provisions of this Section 5, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

6.0   Security Of Personal Data

6.1   We will take appropriate technical and organisational precautions to secure your personal data and to prevent the loss, misuse or alteration of your personal data.

6.2   We will store your personal data on secure servers, in secure manual record-keeping systems.

6.3   The following personal data will be stored by us in encrypted form: your name, contact information, account password(s).

6.4   Data relating to your enquiries and financial transactions that is sent from your web browser to our web server, or from our web server to your web browser, will be protected using encryption technology.

6.5   You acknowledge that the transmission of unencrypted (or inadequately encrypted) data over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

6.6   You should ensure that your password is not susceptible to being guessed, whether by a person or a computer program. You are responsible for keeping the password you use for accessing our website confidential and we will not ask you for your password (except when you log in to our website).

7.0   Your Rights

7.1   In this Section 9, we have listed the rights that you have under data protection law.

7.2   Your principal rights under data protection law are:

   (a)    the right to access - you can ask for copies of your personal data;

   (b)    the right to rectification - you can ask us to rectify inaccurate personal data and to complete incomplete personal data;

   (c)    the right to erasure - you can ask us to erase your personal data;

   (d)    the right to restrict processing - you can ask us to restrict the processing of your personal data;

   (e)    the right to object to processing - you can object to the processing of your personal data;

   (f)    the right to data portability - you can ask that we transfer your personal data to another organisation or to you;

   (g)    the right to complain to a supervisory authority - you can complain about our processing of your personal data; and

   (h)    the right to withdraw consent - to the extent that the legal basis of our processing of your personal data is consent, you can withdraw that consent.

7.3   These rights are subject to certain limitations and exceptions. You can learn more about the rights of data subjects by visiting https://ico.org.uk/for-organisations/guide-to-data-protection/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/.

7.4   You may exercise any of your rights in relation to your personal data by written notice to us, using the contact details set out below.

8.0   Third Party Websites

8.1   Our website includes hyperlinks to, and details of, third party websites.

8.2   In general we have no control over, and are not responsible for, the privacy policies and practices of third parties.

9.0   Personal Data Of Children

9.1   Our website and services are targeted at persons over the age of 18.

9.2   If we have reason to believe that we hold personal data of a person under that age in our databases, we will delete that personal data.

10.0 Updating Information

10.1 Please let us know if the personal information that we hold about you needs to be corrected or updated.

11.0 About Cookies

11.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

11.2 Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

11.3 Cookies may not contain any information that personally identifies a user, but personal data that we store about you may be linked to the information stored in and obtained from cookies.

12.0 Cookies That We Use

13.0 Managing Cookies

13.1 Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:

   (a)    Chrome - https://support.google.com/chrome/answer/95647;

   (b)    Firefox - https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences;

   (c)    Opera - https://help.opera.com/en/latest/security-and-privacy/;

   (d)    Internet Explorer - https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies;

   (e)    Safari - https://support.apple.com/en-gb/guide/safari/manage-cookies-and-website-data-sfri11471/mac; and

   (f)    Edge - https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy

13.2 Blocking all cookies will have a negative impact upon the usability of many websites.

13.3 If you block cookies, you will not be able to use all the features on our website.

14.0 Amendments

14.1 We may update this policy from time to time by publishing a new version on our website.

14.2 You should check this page occasionally to ensure you are happy with any changes to this policy.

14.3 We may notify you of significant changes to this policy by email.

15.0 Our Details

15.1 www.j3d.co.uk is owned and operated by J3D Design & Imaging Ltd.

15.2 We are registered in England and Wales under registration number 04349673, and our registered office is:

  •    J3D Design & Imaging Ltd
  •    Abbey House, 105 Abbey Street
  •    Nuneaton
  •    Warwickshire, UK.
  •    CV11 5BX

15.3 For any enquiries, we can be contacted using our website contact form; or by email, using the email address published on our website; or by post, to the postal address given above.

16.0 Data Protection Registration

16.1 We are registered as a data controller with the UK Information Commissioner's Office.

16.2 Our data protection registration number is: ZA921298

17.0 Data Protection Officer

17.1 Our Data Protection Officer can be contacted via email here; or by post, addressed to The Data Protection Officer at the postal address given above in section 15.2.